Processing
Made-to-order jewellery requires production before dispatch. Estimated production times should be communicated on product pages or during the order process.
Customer care
Made-to-order jewellery requires production before dispatch. Estimated production times should be communicated on product pages or during the order process.
Where tracking is available, shipping confirmation will contain the relevant carrier information.
Delivery times and import requirements vary by destination. Applicable duties or taxes may be charged according to local regulations and checkout settings.
Return eligibility follows Emora's active store policy. Pieces that are custom, personalised, resized or otherwise made specifically for an order may have separate conditions.